Scatter FAQ – Your Pakistan Gaming Questions Answered

No. Scatter permits exactly one account per person. Duplicate accounts are identified through mobile number, email and device checks, and all accounts beyond the first will be closed with balances and bonuses voided. If you have forgotten your login details, use the password reset option on the Login page or contact support. Never create a new account as a workaround.

The minimum age to register on Scatter is 18 years. This is a strict requirement with no exceptions. Your date of birth is collected during registration and verified against government ID before your first withdrawal is processed. If any account holder is found to be under 18, the account is closed immediately and all associated funds are returned.

Go to Account Settings and select the Personal Details section. Mobile number and email changes require OTP verification on both the old and the new contact details for security. Changes typically complete within two minutes. Keeping your contact details current is important — your registered mobile number is used for OTP login, security alerts and responsible gaming notifications.

No. You can register, deposit and start playing without uploading any identity documents. Document verification — typically a copy of your CNIC — is only required when you request a withdrawal above a certain threshold. This is standard practice to comply with anti-money-laundering requirements. Having your CNIC ready beforehand will make your first withdrawal faster.

Yes. You can request a permanent account closure via Account Settings or by emailing support@scatter.life. Before closing, withdraw any remaining PKR balance. If you are closing because gaming has become a problem, please consider a self-exclusion through Responsible Gaming tools instead — it achieves the same outcome while preserving your balance for the exclusion period.

Click "Forgot Password" on the Login page and enter your registered mobile number or email. An OTP or reset link is sent within 30 seconds. Follow the instructions to set a new password. Passwords must be at least 8 characters and include at least one number. If you do not receive the reset message within two minutes, check your spam folder or contact live chat.

Scatter's customer support team communicates in both Urdu and English — whichever you are most comfortable with. The main platform interface is currently in English, which is consistent with how Pakistani players use most financial and gaming apps. All support channels including live chat, email and community responses are available in both languages 24 hours a day.

Scatter accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfers via IBFT and Visa/Mastercard debit and credit cards. All deposits are processed in PKR with no currency conversion. Easypaisa and JazzCash are the most popular options among Pakistani Scatter players due to their instant processing speed.

The minimum deposit via Easypaisa, JazzCash, NayaPay and SadaPay is Rs 200. The minimum deposit via IBFT bank transfer or Visa/Mastercard is Rs 500. There is no maximum deposit limit set by Scatter, although your own payment provider may have daily transfer limits that apply on their end.

JazzCash deposits on Scatter are processed instantly. The funds appear in your PKR balance within seconds of the transaction being confirmed by JazzCash. If a deposit is not showing after five minutes, check your JazzCash transaction history to confirm the payment was deducted. If it was, contact Scatter live chat with the transaction reference and the team will resolve it immediately.

Scatter charges no fees on any deposit method. The amount you deposit is the amount credited to your playing balance — Rs 1,000 deposited means Rs 1,000 available to play with. Note that your payment provider (for example, your bank or mobile wallet) may charge its own transaction fees on their end, which are outside Scatter's control.

Yes, absolutely. Easypaisa is one of the fastest and most popular deposit methods on Scatter for Pakistani players. Select "Easypaisa" in the Deposit section of your account, enter the amount and follow the on-screen instructions. The payment flow works entirely within your mobile browser — no app switching required. Funds arrive instantly after confirmation.

Wait five minutes first, as there is occasionally a brief delay during peak transaction times. If the deposit still has not appeared, contact Scatter live chat and provide: the payment method used, the transaction reference number or screenshot from your wallet app, the exact amount and the time of the transaction. Our team will trace the payment and manually credit your account if confirmed. This is resolved in most cases within 30 minutes.

Yes. Scatter offers daily, weekly and monthly deposit limits that you can set from Account Settings under Responsible Gaming. Limits take effect immediately and can be reduced at any time — increasing a limit requires a 24-hour cooling-off period. You can set your daily limit as low as Rs 0, which effectively blocks all deposits for that day. This is one of the most used responsible gaming tools on Scatter.

Yes, both NayaPay and SadaPay are accepted for PKR deposits on Scatter. The minimum deposit for both is Rs 200 and processing is instant. Both wallets are available in the Deposit section of your account alongside Easypaisa, JazzCash and bank transfer options.

Log in to your Scatter account, go to the Wallet section and select Withdraw. Choose your preferred withdrawal method — Easypaisa, JazzCash, NayaPay, SadaPay or IBFT bank transfer — enter the amount and confirm. Withdrawals go back to the same method you used to deposit as a standard security practice. Processing times vary by method but mobile wallet withdrawals are typically the fastest.

Easypaisa and JazzCash withdrawals complete within 10 minutes of approval in most cases. NayaPay and SadaPay withdrawals are similar. IBFT bank transfers clear within one to two banking hours during business days. Withdrawal processing can take longer if identity verification documents are pending on your account. Once approved, the funds leave Scatter immediately.

No. Scatter does not charge any fees on withdrawals. The full amount you request is sent to your payment method. Your bank or wallet provider may have their own incoming transfer fees, which are outside Scatter's control, but Scatter itself deducts nothing from withdrawal amounts.

Common reasons for a pending withdrawal: identity verification documents have not been submitted or approved yet; an active bonus with incomplete wagering requirements is attached to the withdrawal amount; the withdrawal method details entered do not exactly match your registered account details; or the withdrawal is above a threshold that requires a manual review by the compliance team. Check your account notifications for the specific reason and contact support if unclear.

The minimum withdrawal via Easypaisa, JazzCash, NayaPay and SadaPay is Rs 500. The minimum withdrawal via IBFT bank transfer is Rs 1,000. There is no maximum single withdrawal limit set by Scatter, although large withdrawals above certain thresholds may require additional identity verification.

Bonus balances cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirement — typically 30× the bonus amount. Once the wagering requirement is met, bonus-derived winnings are transferred to your real money balance and can be withdrawn freely. Your account dashboard shows wagering progress in real time so you always know how close you are.

Withdrawal requests can be cancelled while still in "Pending" status — before they reach the processing stage. Go to your Transaction History, find the pending withdrawal and select Cancel. Once a withdrawal moves to "Processing" or "Completed" it cannot be reversed. If you need to cancel an in-progress withdrawal for a genuine reason, contact support immediately with the transaction details.

Scatter's welcome bonus is a 100% match on your first deposit, up to Rs 25,000. If you deposit Rs 25,000 or more, you receive Rs 25,000 in bonus funds. If you deposit Rs 500, you receive Rs 500 in bonus funds. The bonus is credited automatically within seconds of your first deposit — no code needed. See full terms on the Promotions page.

The standard wagering requirement on Scatter bonuses is 30× the bonus amount. This means if you receive Rs 5,000 in bonus funds, you need to wager Rs 150,000 in total before the bonus-derived winnings can be withdrawn. Wagering progress is tracked in real time on your account dashboard. Not all game types contribute equally — check the specific bonus terms on the Promotions page for contribution percentages.

Yes. All Scatter bonuses have an expiry date stated in the specific bonus terms. The welcome bonus typically expires 30 days after being credited. If the wagering requirement is not met within the validity period, the bonus and any bonus-derived winnings are removed from your account. Your real money balance is never affected by bonus expiry. Always check the expiry date before opting in.

Yes. If you prefer to play without a bonus — for example to keep your withdrawal process simpler — you can opt out of the welcome bonus before making your first deposit. Go to the Promotions section in your account and toggle the welcome bonus off before depositing. Once a bonus has been credited to your account it cannot be removed retroactively.

Yes. Scatter regularly runs reload deposit bonuses, cashback promotions, free spin offers and seasonal promotions for existing Pakistani players. All current offers are listed on the Promotions page. If you have opted in to marketing communications, active bonus offers are also sent via SMS and email. The Scatter team updates promotions regularly, especially around PSL season and major cricket tournaments.

Most promo codes are applied to your account at the time of your qualifying deposit, not immediately at registration. Make sure the deposit amount meets the minimum requirement stated for that promo code. If you have made the qualifying deposit and the bonus still has not appeared within 10 minutes, contact live chat with the promo code and your deposit transaction reference. Our team will investigate and apply it manually if confirmed eligible.

Game contribution percentages towards wagering requirements vary by bonus. Crash games typically contribute 100% of stakes towards wagering, but this depends on the specific bonus terms. Live casino games and slots may have different contribution rates. Always check the terms of the specific bonus on the Promotions page before playing. The wagering progress bar in your account updates in real time as you play.

No. Bonuses cannot be withdrawn without completing the wagering requirement. However, if you decide you no longer want the bonus, you can forfeit it via Account Settings — this removes the bonus from your account and allows you to withdraw your real money balance without restriction. Any wagering already completed against that bonus is also forfeited.

Scatter offers over 100 games including live dealer tables (baccarat, roulette, blackjack), Crash Games and Aviator, Teen Patti, Andar Bahar, Card Games, Football Betting (including PSL), Virtual Sports and a full slot library. New games are added regularly and all are playable directly in your mobile or desktop browser without any download.

Yes. All Scatter games use certified random number generator (RNG) technology. RNG outcomes are regularly audited by independent testing laboratories to verify that results are genuinely random and that advertised return-to-player (RTP) percentages are accurate. Crash games and live dealer tables use provably fair mechanisms or real-time video feeds respectively, both of which eliminate any possibility of outcome manipulation.

In crash games, a multiplier starts at 1× and increases rapidly from the moment each round begins. You place a bet before the round starts and choose when to cash out as the multiplier climbs. If you cash out before the multiplier "crashes", you win your stake multiplied by the cashout value. If you wait too long and the multiplier crashes before you cash out, you lose your stake. An auto-cashout feature lets you set a predetermined cashout multiplier so you do not have to watch every round manually. Learn more on the Crash Games page.

Yes. Scatter's Teen Patti tables are live dealer games with real-time video streams. You play alongside other real players including many from Pakistan. The tables run 24/7 with multiple stake levels available so you can find a table that matches your budget. The chat function on each table is active and live dealers are comfortable with Pakistani players.

Yes. Scatter's Football Betting section covers PSL, international cricket, domestic leagues and all major football tournaments. Match markets open before the game and in-play live betting is available throughout. Pre-match and in-play odds are updated in real time. You can also bet on virtual sports via Virtual Sports any time of day regardless of what live events are scheduled.

No. Scatter is a fully browser-based platform. Open scatter.life in Chrome, Safari or Firefox on your Android or iPhone, log in, and every game is playable immediately. There is no app to download, no storage required and no version updates to manage. The mobile browser experience is optimised for touch screens and works well on all modern smartphones.

Minimum bets vary by game type. Crash games and most slots have minimum bets starting from Rs 10–20 per round. Live dealer tables typically start from Rs 50–100 per hand or round, with higher-stakes tables also available. Sports betting minimums are generally Rs 50 per selection. Each game displays its minimum and maximum stake on the interface before you place your first bet.

Many slot titles and crash games on Scatter are available in demo mode, which lets you play with virtual chips at no cost before committing real PKR. Live dealer games, sports betting and some card games cannot be played in demo mode due to their real-time nature. Look for the "Demo" button on individual game tiles in the lobby. Demo play does not count towards bonus wagering requirements.

If your connection drops during a crash game where a bet is active, the outcome is determined by the server result — if the multiplier crashed before you cashed out, the bet is a loss; if the game was still running, the result follows whatever auto-cashout you had set. For live dealer games, Scatter's system records the last confirmed game state at the point of disconnection. Contact support within 24 hours with the game title and approximate time of disconnection if you believe a disconnection affected an outcome unfairly.

Yes. Scatter uses 256-bit SSL encryption for all data transmissions. Your personal and payment data is stored on secure servers and never sold to third parties. All data handling complies with Scatter's Privacy Policy. Player funds are held separately from operational funds, so your balance is protected regardless of business-level events.

Go to Account Settings and select the Security section. Toggle "Two-Factor Authentication" on. You will be prompted to verify your registered Pakistani mobile number with an OTP. Once enabled, every login from an unrecognised device will require both your password and an OTP sent to your mobile. This is strongly recommended for all accounts, especially those with significant PKR balances.

Contact Scatter support immediately via live chat or email support@scatter.life with the subject "Account Security". Our team can freeze your account within minutes to prevent further unauthorised access while we investigate. Reset your password immediately if you still have access. Do not share your OTP codes with anyone — Scatter staff will never ask for your OTP in a support interaction.

No. Scatter does not sell or share your personal data with third-party marketing companies. Data may be shared with payment processors as required to process your transactions, and with compliance and identity verification partners as required by law. Full details about exactly what data is collected, how it is used and who it may be shared with are in Scatter's Privacy Policy.

Scatter automatically locks the screen after 15 minutes of inactivity — you will see a lock screen requiring your password to resume the session without a full re-login. If you check "Remember me" at login, the session token on your trusted device lasts up to 30 days. After 30 days or after a password change, you will need to log in again. Always log out manually when using a shared or public device.

No. Scatter staff will never ask you for your password or OTP via chat, SMS or email under any circumstances. If you receive a message claiming to be from Scatter and asking for these details, it is a phishing attempt. Do not respond and report it to support@scatter.life immediately. Scatter's legitimate contact channels are the live chat on scatter.life and the official email address only.

Scatter provides: daily, weekly and monthly deposit limits; loss limits; session time reminders; reality check pop-ups; cooling-off periods (24 hours to 30 days); and self-exclusion (6 months to permanent). All tools are available in Account Settings under Responsible Gaming. Reductions take effect immediately; increases require a 24-hour cooling-off period. Full details are on the Responsible Gaming page.

Go to Account Settings, select Responsible Gaming and choose Self-Exclusion. You can select 6 months, 1 year, 5 years or permanent exclusion. The exclusion activates within 5 minutes. During exclusion, all marketing communications are suspended and you cannot register a new account with the same details. Your balance is preserved and returned to you at the end of the exclusion period. Self-exclusions cannot be shortened once active.

Contact Scatter's responsible gaming team directly at support@scatter.life — put "Responsible Gaming" in the subject line. Our team is available 24/7 and responds in both Urdu and English. We can help you set limits, activate a cooling-off period or guide you through self-exclusion. If you would prefer to speak to someone completely independent, please reach out to a trusted family member or a counselling professional. You do not need to justify asking for help — just reach out.

Yes. Scatter's loss limit tool lets you cap the maximum net loss you can incur per day, week or month. When the limit is reached, further bets are blocked until the period resets. Set it in Account Settings under Responsible Gaming. The limit takes effect immediately. This is one of the most effective tools for players who want to stay within a predetermined budget without relying on willpower alone.

No. All responsible gaming interactions are completely confidential. Scatter will not contact your family, employer or anyone else about your gaming or your requests for help. Your privacy is protected under the Privacy Policy regardless of the reason for your support interaction. The only exception is an immediate danger situation, which falls under a legal duty of care obligation.

Yes. Scatter collects date of birth at registration and requires all players to confirm they are 18 or older. Age is verified against government ID before the first withdrawal is processed. Accounts found to belong to under-18s are closed immediately and all funds returned. Scatter's 18+ policy is strict with no exceptions.

A cooling-off period is a shorter break — 24 hours, 48 hours, 7 days or 30 days — during which your account is suspended. It is designed for players who need a brief pause rather than a long-term break. Self-exclusion is a longer commitment of 6 months to permanent. Both tools suspend the account immediately and cannot be shortened once active. The key difference is duration and intent: cooling-off is a temporary circuit breaker, self-exclusion is a sustained commitment.

Scatter support is available 24/7 via live chat (the chat icon on scatter.life) and by email at support@scatter.life. Live chat is typically the fastest option, with most queries resolved within 10 minutes during peak hours. For complex account or compliance issues that require documentation, email is more appropriate. All support is available in both Urdu and English.

Yes. All Scatter support agents can communicate in both Urdu and English. Simply start your chat or email in Urdu and the agent will respond in kind. This is important to us because we know that many Pakistani players are more comfortable explaining technical or financial issues in their own language.

Scatter aims to respond to all emails within four hours. During peak periods, especially evenings and weekends when Pakistani player activity is highest, response times may occasionally extend to eight hours. Urgent matters such as login issues, account security concerns and responsible gaming requests are prioritised. Include your registered mobile number and a clear description of the issue in your email to speed up the process.

Contact Scatter support via live chat or email and describe the issue clearly, including the game name, the date and time, the stake amount and what outcome you received versus what you expected. For disputed transactions, include the transaction reference number. Scatter's team investigates all complaints and aims to provide a resolution within 48 hours. All game rounds are logged server-side and can be reviewed for accuracy.

Yes. Your full account history — every deposit, withdrawal, bet placed, game result and bonus transaction — is available in the Transaction History and Bet History sections of your account. Records go back to the date you registered. You can filter by date range, transaction type and game category. Bet history includes the stake, odds or multiplier, outcome and net result for every wager.

For the fastest resolution, have your registered mobile number or email address, your Scatter username and a clear description of the issue ready before contacting support. For payment issues, the transaction reference from your mobile wallet or bank is essential. For game disputes, note the game name, round ID (visible in game history) and the time of the round in question. Screenshots are always helpful and can be sent via email.

This FAQ page is in English but our live chat and email support team answers questions in Urdu at any time. Simply write in Urdu and the agent will respond in the same language. If you cannot find the answer you need on this page, opening a live chat is the quickest way to get a clear answer in whichever language is most comfortable for you.